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Telecom billing system is a breakthrough in the technological world. In this rapidly growing industry, efficient system needs to map consumer use of the service. The system should be very effective in turn mapped data in a bill that can be carried out to the customer.
First, the services used by customers to be separated. Then, a detailed bill, for example, giving a clear picture of customer usage. The billing department and customer service work in unity to keep customers happy. Let us find out how telecom billing system works. It starts with the client application for a new account with the telecommunications company. Customer records are reviewed by the telecom companies and the unique customer ID is provided to new customers. The customer account is active.
unique customer ID will save all the logs of a particular client. The system will use the selected tariff plan of the customer and update the bill as of Call Detail Records (CDR). Long distance call charges and roaming charges will be added to the system when the outside supporting telecom operators send in details.
Wireless internet usage data will be charged separately for data usage tariff plan. Information such as call duration, caller number, call start time and call end time will be recorded in the Call Detail Records customers. Similarly, outgoing calls are also saved. This information is reflected in the accounts as well. Whenever a customer calls the customer numbers are call details recorded. This information can lead to manual changes to the payment system, such as errors reported rates available or a description of the complaint for future reference. The complaint history and customer call history can help telecom companies if there is a need in the future to solve.
Every month the computer generated invoice is sent to the customer in the form of a bill. Customers who have records show no payment made for the previous month / s are sent warning messages or their service will be temporarily disabled.
bill will finally. It will be based on the automated message Accounting System, Interim Standard 124, Network Data Management and many such standards collection. The entire system cost is calculated on the money invested in call center, hardware and software, collections, billing cycles, etc. Sometimes the printed bill cost is also involved when the request client accounts through the mail instead of E- accounts. Printing costs are also involved in sending out mail communications to customers.
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