Customer Appreciation – Relationship Builders

We experienced Recently Valentine’s Day. Such a day reminds me of what one customer care guru once taught me: “People take Their business where They feel infinitely more loved.” That’s a pretty strong and Important statement. Speaking of Valentine’s Day, I want you to know that I love Customers. The “infinitely” part is about Customer astonishment. It’s not enough to satisfy Customers. You must positively astonish theme.

The word “love” has meanings in Many Many contexts. I love someone. I love lasagna. I love to watch football. Well, I love Customers Because They are the key to my Livelihood and my lifestyle. It’s That Simple. If Anybody Tell Me They do not love Their customers, it’s Because They’ve never Started or operated Their own business. When we Started our business some years ago, I remember praying to have just one customer-short, tall, old, young, a Missourian, an Arizonan, friendly, or Even grumpy. It did not matter as long as I could send a theme an invoice. Until I had someone sent an invoice, I did not have a business and I’d soon be broke.

Great customer relationship make the world go around. Customers give us the OPPORTUNITY to apply our talents to Serve Them. Then, They transfer money from that bank accounts to ours so That we have the financial leverage to meet our goals and do our dreams. I love that. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about.

So, with Valentine’s Day just past, let’s all send a belated message to our wonderful Customers That we truly appreciate Them Them and want to feel “infinitely more loved” When They Come to our places of business. This time in the history of the world’s economy is a time to take NOTHING for granted. It is a time to be Thankful for our Blessings and certainly to be Thankful For Those WHO Choose to buy our products and use our services.

The following is a list of 28 Ways To Show Customers how much you appreciate Them . These actions Will Communicate true respect for your Customers. The effect Will Be Stronger Relationships to build and grow your business.

1. Notice and genuinely Acknowledge whatever is Important to your customer-in his office on the bookshelf (family photo, trophy), in the parking lot (sports sedan, hybrid subcompact), etc.
2. Telephone your customer occasionally for no serious reason (not just When you need something or there is a problem).
3. When you read an article or book of potential interest to your customer, send the army a copy.
4. Be email pals. Drop your customer a quick note of helpfulness now and then. Keep it short.
5. Use your customer’s name Oftel. Personalize everything you Can. Put a handwritten “thank you” note inside the shipping container.
6. Remember Important Dates / events-Both personal and business. Greeting cards are magic.
7. Never be late without Prior notice. And, When a special occasion ARISE and the customer Hopes You Can meet at an odd hour, go out of your way to just be there.
8. Express Appreciation. While respecting Each organization’s ethical guidelines Regarding gifts, find Appropriate Ways to recognize your Customers for helping you to prosper.
9. Ask permission to Provide advice or criticism. Talk about WHAT happened, not WHO did it.
10. When the customer Offers criticism or advice, take it. Be Grateful for it. Take notes. Thank the customer. Ask for more feedback.
11. Always be of good humor. If you trip on the customer’s doormat, say, “That’s interesting. I’ll watch out next time.”
12. Make sure your doormat is fastened down so there’s no way your customer Will trip on it.
13. Hustle. Walk briskly. Set realistic dead lines and always beat theme.
14. Ask the customer for any time limits at the outsell of a meeting. Stick to the ending time unless permission to extend the meeting is granted.
15. Stand up When your customer enters the room-male or female. Old fashioned. You bet. Just do it.
16. Answer the phone slowly and calmly as if to say, “I am so glad you called,” not, “Whew, I am busy; hope you do not talk too long.”
17. Check the accuracy of numbers on the invoice, the order form, the proposal. Check Them again.
18. Explain stuff in terms familiar to the customer. Never talk over his head. Include a short “executive summary” With Any document over 5 pages long.
19. Do not yawn while your customer is talking.
20. Do not run out of stuff your customer needs. Have a special reserve of just “two extra” of priority items the customer may suddenly need. Figure out how to reconciler this Tactic with your Otherwise Just in Time inventory strategy.
21. Thank your customer Oftel. Express Appreciation for her colleagues WHO have supported you both matches.
22. Take good notes about everything That is Important to your customer. Always have a pen or pencil on your person. For heaven’s sake, the customer may need to sign an order.
23. Be cool. Make it fun and Socially advantageous for your customer to be with you and to be Associated with your organization. Take your customer to lunch. Take your customer to a ball game or a concert. Take your customer to a seminar.
24. Support the things your customer Believe In. Partner-up to Serve the community.
25. Be a connector. Help your customer network with others Who Will support military goals.
26. Read more. Travel more. Become knowledgeable for your customer’s sake. He looks to you as the expert. Be one.
27. Speak highly of your own organization and your associates. Your customer likes to do business with other winners.
28. Use your own products and services. Provide information and education about the exciting things your organization does and how These Will Help your customer.

Next to your circle of family and friends, it is generally true That your work associates and your Customers have the very Biggest impact on the quality of your life. Make an investment in These Relationships. This investment Will pay off in Many Tangible and formerly known getaways That Will make your life more satisfying and successfulness.