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You provide the patient with good service and it’s time to get paid, and the patient is not to be found. By following these ten steps, your job will significantly increase the chances of collecting patient accounts receivable.
# 1 Develop Defined Credit & Collection Policy
One of the main causes of overdue receivables is carried not defined their patients and staff when accounts are paid. If patients are not educated invoices are paid on time, then chances are, they pay late or not pay at all.
# 2 asked for payment in full at the time of service
There is absolutely nothing wrong with asking patients to pay the balance in full at the time the service is provided. Do not just let them walk out the door and then assume that when they receive the invoice, they pay.
# 3 immediately Invoice & Bill Periodically
If you do not have a systematic collection and billing system, get one! You’d be surprised at how many patients delay pay simply because they have not been recalled. If you have to do it manually, it is certainly better than nothing, or you can hire outsourcing services to handle this for you.
# 4 images Contact maturing bills
There is no law that says you can only have a relationship with your customers once a month. It is very easy for the patient to put the bill “on the back burner” and cram it. Contact your patients of 10-14 days, at least, will greatly increase the odds that a patient will pay your bill.
# 5 have a plan to monitor arrears accounts
Decide in advance what action you take and at what point in the process of action will occur and then train staff accordingly. Sample program could consist of the following:
Day 1- Ask the patient to pay the balance in full at the time you render service. If the patient does not pay the balance in full consider using a payment plan that will automatically draw patients to your account monthly for a predetermined amount of
Day 30 -. 1. Send a statement on patients requesting payment.
Day 45- Call patient and send letters.
Day 60- Send 2 statement (considering sending a final notice at this time).
Day 75- 2. Make a call and send a second letter
Day 90 – .. began to turn over to a 3rd party to help collect the balance owed
# 6 Take the emotion out of the collection of
While you are going to a “light” when it comes to challenging your patients pay, you have provided a valuable service and deserve to get paid. Let patients know this. Call them and ask them if they were satisfied with the service. When they say yes, politely explain to them that in order for you to continue to provide top-notch service, they have to pay the balance. Do not forget to thank them for choosing exercises for health care needs.
# 7 train you Staff
If staff have not received any training in bad recovery requirements, get some. Not only are the special skills involved in saving money, there are also legal issues to consider.
# 8 Acknowledge any errors on your part
If you make a mistake, admit it and correct it. When dealing with a patient who is upset, the best thing you can do is listen. Once you understand their complaint, take the blame and fix the problem immediately.
# 9 Hire a Professional
A professional collection service can encourage customers to pay in a way that you simply can not. Services may include collection attorneys, collection agencies and small claims court. Before any of these expensive options, research them in detail to decide which one is the most cost effective and a good fit for practice.
# 10 Keep in mind no one collects each balance owed
This is just part of doing business, especially in the health care industry. The main objective here is to do everything you can to reduce the amount of uncollected accounts.
By following the steps you will significantly improve the collection practice’s patient accounts. The key is to develop a system that works and discipline of implementing it. This can take a little work up front, but the exercises will be greatly rewarded in the end.
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