As a rule, the majority of customers will be redirected pay for services in a timely manner. Most people are honest and have a desire to pay their bills. Unfortunately, if you’re in the business long enough, statistically speaking, you will come across the occasional client who refuses to pay and the cost of doing business.
There are several steps to follow in obtaining payment as well as some things you should not do.
Make sure you are up to date with you Receivables and you send invoices request payment out of a scheduled and timely. It is a good idea to print “Invoice enclosed” so it is not confused as advertising and discarded.
-payment, sending out friendly, but assertive reminder that debt is in arrears and you are asking for immediate payment of 7-10 days. This should try at least three times, giving the client / customer amble time to make good on the debt.
If the mail do not produce an answer, calls should follow. Be careful, it’s [ad # 1 in] a fine line from a particular request payment for services rendered and harassment, more on this later. Always be polite, professional and respectful dealings with customers and, if possible, offer to arrange payment in installment plan.
Add all the changes, so that any amount of installment payment, when payments are due and when the debt should be paid off in writing and have the customer sign it. This will be beneficial in the future, if legal action is necessary.
If none of this works, then it’s time to take more aggressive steps and the time to contact the collection agency to assist the case or filing a court claim.
It is important when selecting a collection agency that it is one of the strong position in the industry. It is wise to conduct a background check with the Better Business Bureau and see if the collection agency has any complaints against them. Make sure to get a written agreement about what the agency charges and what it will cost you to have them try collection. This is also a good point to contact the credit bureaus.
last step to take if nothing else has been able to go to court. All court filings must take place in the client / customer jurisdiction. After the amount of debt, you may or may not require the assistance of a lawyer. If it is a small amount, say under $ 1,500, you can file a claim yourself in small claims court and defend no other costs than the time and filing fees, which are often collected if the case gets to court and have success.
To conduct the loss to a greater extent, it is advisable to contact a competent attorney any legal fees accrued will be worth it to have them deal with the situation
Things not to do :.
Calls are perfectly legal and a good way to try a museum, but most states have laws about what can be said and when calls can occur. As a rule, calls can not take place before 8 am or after 9 PM. The customer can not threatened in any way, lied to, nor is it legal in most states to contact family, friends or employers looking for payment. It is also illegal to post anything about the debt customers online or in print or make any derogatory remakes user to other business owners. They can not be branded as credit or added to the mailing list of debtors.
These are just a few features that could land a company in serious legal trouble.
In order to be a good standing member in any business it is important to follow the rules of law established in your state.